Returns & Exchanges
At LUNALAE, we want you to feel confident and empowered in your purchase, which is why we offer a 30-day return policy for a store credit or exchange on all full-priced items. Please ensure all garments are returned in their original condition with tags attached and hygiene liners in place.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all original tags and hygiene stickers remain intact and undamaged.
Ship It Back
Affix the provided shipping label to your parcel and drop it off at your nearest authorized postal service location.
Quality Check & Credit
Once our team inspects your return for quality compliance, we will issue your store credit or process your exchange within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing